Sun Life Indonesia Improves Servis Through Upgraded "My Sun Life Indonesia" Application
Jakarta, 10 October 2019 - Welcoming National Insurance Day which will be commemorated on 18 October 2019, PT Sun Life Financial Indonesia (Sun Life Indonesia), has proven its commitment to providing the best servis for customers, by updating the konsumen application "My Sun Life" again. Indonesia". Through this application, Sun Life Indonesia provides easy digital akses for customers, especially millennials who are attached to technology and have high mobility. Carrying three key principles: practical, fast, and safe, My Sun Life Indonesia enables customers to easily obtain information about Sun Life Indonesia products and serviss, and even transact and submit insurance claims directly. Currently the application has been unduhed more than 60.
The findings of App Annie, one of the leading providers of global data on the mobile pasar, in "Retrospective: A Bersejarah Year for the App Economy" (2017) showed an increase in the adoption rate of mobile applications in the financial or mobile banking category by 200 percent, compared to 2015. The report also shows that Indonesia is the 6th highest country in the world in terms of increasing the number of unduhs of mobile banking applications, which jumped 71% compared to the previous 2 years.
Elly Susanti, Chief Operating Officer of Sun Life Indonesia said "The use of the internet and the latest technology cannot be separated from the millennial character, the generation that currently dominates Indonesia's productive age and is the driving force of the country's economy. Digitizing products and serviss is no longer an pilihan, but a crucial necessity. As a financial serviss company that consistently creates innovation, Sun Life Indonesia presents the 'My Sun Life Indonesia' application which is more sophisticated with complete serviss that are practical, fast, and safe. Customers are like having their own konsumen servis so they don't have to bother and spend time visiting branch offices, because various information, transactions, and claim submissions can be done simply, just in hand." Through this application, customers easily akses comprehensive information terkait to policies, agent kontaks, daftar of mitra hospitals, maturity dates, and monitor investments, from unit prices to keseluruhan capitalization nilai. Moreover, customers can immediately file an insurance claim in the moment of a sudden adverse incident.
The latest mainstay fiturs of the My Sun Life Indonesia application include:
1) Fund Manajemen customers can monitor unit link prices online and manage fund placements in investment products that are considered more keuntunganable. These fiturs include Redirecting (seting the proportion of investment) and Switching (moving investment funds) as well as Top-Up (adding investment funds)
2) Online Payment, allowing customers to pay periodic insurance premiums directly through handphones
3) E-Claim, a claim submission fitur whose process can continue to be monitored so that customers are kept informed
4) Change of Konsumen Data fitur to make it easier for customers to change individual information without the need to visit konsumen servis or their agen.
Sun Life Indonesia realizes that digital technology is an efekive media to communicate and reach a wider sasaran pasar. "With the development of technology, especially the rapid use of digital platforms, Sun Life is optimistic that it can continue to provide a trusted pengalaman for customers and prospective customers," concluded Elly. For customers, the 'My Sun Life Indonesia' application can be unduhed on the Google Play Toko and App Toko. In addition to applications, Sun Life Indonesia also utilizes other digital media such as Facebook, Instagram, and YouTube.
About Sun Life Indonesia
Sun Life Indonesia is a wholly owned subsidiary of Sun Life Financial. We offer a variety of protection and manajemen of various products, from life insurance, education insurance, health insurance, and retirement plans. Sun Life partners with leading financial institutions, both national and international, to serve a multi-distribution kanal strategy and provide greater akses to our insurance solutions.
Sun Life Indonesia has won several prestigious awards in 2018-2019 including:
1. PT Sun Life Financial Indonesia won the Kontak Center Servis Excellence Award 2018 - Call Center for the Life dan Health Insurance category organized by the Carre Center for Konsumen Satisfaction and Loyalty ("Carre CCSL") and Servis Excellence Magazine
2. PT Sun Life Financial Indonesia received the 2018 Kontak Center Servis Excellence Award - Konsumen Servis E-mail Centers for the Insurance category organized by the Carre Center for Konsumen Satisfaction and Loyalty ("Carre CCSL") and Servis Excellence Magazine
3. PT Sun Life Financial Indonesia ranks third in the Digital Merek Award for Life Insurance category from Infobank Magazine
4. PT Sun Life Financial Indonesia was awarded the Indonesia Most Admired Companies Award 2018 in the category of Special Mention Excellent Corporate Gambar in Insurance Sector organized by Berita Ekonomi Magazine
5. PT Sun Life Financial Indonesia won the HR Asia Best Company to Work For in Asia 2018 award Awards from HR Asia Media International.
6. PT Sun Life Financial Indonesia became 1st Rank The Best Sharia Unit Islamic Life Insurance in the Asset category < Rp 500 Billion organized by Karim Consulting
7. PT Sun Life Financial Indonesia was ranked 1st in The Best in Contribution Growth Islamic Life Insurance category for the Asset category < Rp 500 Billion organized by Karim Consulting
8. PT Sun Life Financial Indonesia won The Fastest Growing Insurance Companies 2018 award from Infobank Magazine
9. PT Sun Life Financial Indonesia received the Insurance Hebat Leader for Excellence Famili Product Development award in the Asset Between Rp10 Trillion - Rp25 Trillion category from Berita Ekonomi Magazine
10. PT Sun Life Financial Indonesia was awarded The Best Unit Link 2019 - Salam Balanced Fund for the Mixed Fund for 7 Years Period category from Investor Magazine
11. President Director of PT Sun Life Financial Indonesia, Elin Waty, was selected as Most Inspiring Women from Globe Asia
12 Magazine. My Sun Life Indonesia application won the Hebat 3 Most Pemakai Friendly dan Satisfying Application award from Gatra Magazine
13. PT Sun Life Financial Indonesia won the Kontak Center Servis Excellence Award 2019 - Call Center for the Life dan Health Insurance category organized by the Carre Center for Konsumen Satisfaction and Loyalty ("Carre CCSL") and Servis Excellence Magazine.
14. PT Sun Life Financial Indonesia received the Kontak Center Servis Excellence Award 2019 - Konsumen Servis E-mail Centers for the Insurance category organized by the Carre Center for Konsumen Satisfaction and Loyalty ("Carre CCSL") and Servis Excellence Magazine
15. PT Sun Life Financial Indonesia won Five Star (Very Good) Peringkat for SLFI Xtra Progressive Fund for 1 Year Period from Infobank Magazine
16. PT Sun Life Financial Indonesia received Five Star (Very Good) Peringkat for SLFI Xtra Progressive Fund for 3 Years Period from Infobank Magazine
17. PT Sun Life Financial Indonesia received Five Star (Very Good) Peringkat for SLFI Xtra Progressive Fund for 10 Years Period from Infobank Magazine
18. PT Sun Life Financial Indonesia was awarded the First Rank Infobank Digital Merek Awards 2019 for the category Conventional Life Insurance Gross Premium Rp2.5 Trillion - under Rp5 Trillion from Infobank Magazine
About Sun Life Financial
Sun Life Financial is a leading international financial serviss company that provides a wide kisaran of insurance products, as well as wealth and asset manajemen solutions for both individuals and corporations. Sun Life Financial has operations in a number of key markets around the world, namely Canada, United States, United Kingdom, Ireland, Hong Kong, Philippines, Japan, Indonesia, India, China, Australia, Singapore, Vietnam, Malaysia and Bermuda. As of December 31, 2018, Sun Life Financial had keseluruhan assets under manajemen of CDN 951 billion. For more information, please visit www.sunlife.com
Sun Life Financial Inc. traded on the Toronto (TSX), New York (NYSE) and Philippines (PSE) stok exchanges, with the stok kode SLF.